Your trust is important to us. We want you to be thrilled with your purchase! If you are not satisfied, we are happy to accept returns of saleable merchandise for a refund or exchange. All returns require a return authorization number (RMA) for refund to be considered. Specific instructions for return will be included when RMA# is provided.
New Product Return Policy
- New product returns are accepted within thirty days of receipt – request a New Product RMA here.
- Returned merchandise should be in the same condition as when you received it: new, unopened, unworn, saleable with original tags/packaging (as applicable).
- Meowvelous Cat reserves the right, at its sole discretion, to determine if returned merchandise is in saleable condition.
- Shipping fees are non-refundable
- Refund will be issued to original form of payment within 7-10 days of return receipt.
Damaged/Defective Product Return Policy
In the unlikely event that you receive a damaged/defective product, please contact customer service within seven days of receiving your order by requesting a Damaged Item RMA here. When requesting an RMA, please have the following information ready:
- Your name
- A detailed description of the problem
- Your order number
- Some pictures of the issue
Including this info will help us to resolve things quickly. Issues are evaluated on an individual basis and may be addressed with replacement parts in lieu of product return.
We reserve the right to request that you return the product to us and at our discretion: offer an exchange or reprint, or offer a refund. Please ensure any return is packaged appropriately and that it is protected. Ideally, use the original packaging in which the item was delivered, including all protective material. You are responsible for covering the regular cost of return postage if the goods delivered are as ordered. Return shipping is otherwise free of charge.
We cannot provide exchanges or refunds due to damages caused by customer handling, storage or treatment.
All digital products and materials (e-books, downloads, etc.) are non-refundable and not returnable, under any circumstances. All digital product sales are final.